Returns
Returning your purchase
Need a different size?
There’s no cost to exchange your purchase, although if you’re based outside the EU, taxes and duties are applicable. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.
Want to exchange or return?
Exchanging or returning an item couldn’t be easier. Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a credit note and we’ll collect from your home, work or an alternative address.
As soon as you’ve decided you’d like to return, let us know. You have 28 days from the date you received your order to follow the below steps:
1. Sign in to your account, and under "orders" select the order number containing the item(s) you would like to return.
2. Click on the ‘CREATE EXCHANGE/RETURN’ button and choose the reason for return. If you’d like an exchange, select your preferred size.
3. Check the box to agree with our Return Policy. We’ll then send you an email with your return instructions.
4. Sign the returns proforma invoice included in the box with your order. Make sure you leave your package open, so the contents can be checked.
5. Book your free collection online or over the phone.
Additional information
To ensure your return is covered by our free returns policy and reaches us promptly, items must be returned from the same country to which they were delivered. Orders sent back from a different destination may incur additional charges or be delayed by customs.
We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. Please email us if you intend to do this.
Our policy
All items must be returned new, unused and with all Hield and designer garment tags attached within 28 days of receipt.
Returns that do not meet our policy will not be accepted and will be sent back to you.
Bags and accessories
All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
Please handle light-coloured bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-coloured bags.
Shoes
Please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles.
Swimwear
Please try all swimwear on over your underwear.
Gift returns
To arrange a gift return, please contact us on info@hield.com for further assistance